Overview
Our client, a prominent nonprofit healthcare organization, faced significant challenges with the absence of technology leadership, incomplete technology initiatives, and change fatigue.
Business Challenge
At the outset of the project, our client encountered several
significant challenges, including a lack of technology
leadership and inadequate support from their parent
company's IT department. This absence of guidance led to
unsuccessful technology initiatives, leaving the
organization grappling with change fatigue among its
employees.
As a result, the team struggled to navigate the complexities
of the technological landscape, underscoring the critical
need for a strategic approach to drive effective
transformation and operational efficiency.
Project Objective
LABUR stepped in to support our client in modernizing
their patient care platform and achieving operational
excellence. Our comprehensive approach included
platform modernization, contracting, and architectural
improvements, coupled with effective organizational
change management. We focused on enhancing
technology team readiness through targeted training and
developed a robust support plan to ensure sustained
success. This multifaceted strategy not only streamlined
operations but also empowered staff, leading to improved
patient outcomes and organizational efficiency.
Results
LABUR guided the healthcare client through selecting the right technology vendors, made critical architectural decisions, and co-managed business readiness. They also facilitated vendor partnerships, created training programs, and developed a robust post-launch support plan.
